Email Server Moved

Author storesecured Posted on March 28, 2009September 17, 2025Categories Scheduled Maintenance Notices

Please note that as part of the maintenance last night the email server was moved to a new ip address. For most people this change was transparent. A few merchants however are reporting problems and appear to still be connecting to the old servers which are not valid. If you are experiencing any problems with connecting to retrieve your email please try to use any of the following alternate server addresses to connect. http://mail.storesecured.com (primary name) http://mail2.storesecured.com (alternate name) http://mail10.storesecured.com … Continue reading “Email Server Moved”

3/28 Maintenance Update

Author storesecured Posted on March 28, 2009September 17, 2025Categories Scheduled Maintenance Notices

Scheduled maintenance was completed as of 3/28/2009 at 1:30am PST. At approximately 8:40am this morning we detected and corrected an error which had been occurring since the maintenance was completed. This error caused several orders between 1:30am and 8:30am PST processed by certain payment processors to not get completed correctly, ie the customer was charged but the order was not marked as completed. Please look at your gateway transactions during this period and manually mark any orders as completed and … Continue reading “3/28 Maintenance Update”

Scheduled Maintenance 3/27

Author storesecured Posted on March 26, 2009September 17, 2025Categories Scheduled Maintenance Notices

Please note the following scheduled maintenance notice Date and Time Friday 3/27 10:00pm PST Duration 2-3 hours, all services will be down for different periods of time within this block. As soon as maintenance is done on a particular area service to that area will be restored. We expect maintenance on the mail and ftp to be very minimal What will be affected Stores Manage Interface Mail FTP What will my customers see? A maintenance message will be displayed to … Continue reading “Scheduled Maintenance 3/27”

Important DNS Update

Author storesecured Posted on March 23, 2009September 17, 2025Categories Important Changes

This notice applies to customers who are NOT using the rackspace dns. Please note that most of our customers do use the rackspace dns so this will only apply to a small number of customers. How can I tell if I am using the rackspace dns? Go to http://who.godaddy.com/whoischeck.aspx Enter your domain name, ie domainname.com Results will be returned about your domain name Check the nameservers, are they listed as NS.RACKSPACE.COM and NS2.RACKSPACE.COM? If you ARE using the rackspace DNS … Continue reading “Important DNS Update”

Paypal Notice [issue affecting PayPal Express Checkout has been resolved]

Author David Posted on March 12, 2009September 17, 2025Categories Uncategorized

[2] Resolved: This notification is to inform you that the following issue affecting PayPal Express Checkout has been resolved as of Mar 11, 8:15 PM PDT (Mar 12, 3:15 AM GMT). (Sent Mar 11, 9:40 PM PDT by TZ) EVENT DETAILS ——————– Service: Live Site During the time listed below you may have experienced the following: Buyers may be seeing the following error: “Sorry ??? your last action could not be completed” while placing an order. Affected Product(s): – Express … Continue reading “Paypal Notice [issue affecting PayPal Express Checkout has been resolved]”

Paypal Notice [Express Checkout has been resolved ]

Author David Posted on March 10, 2009September 17, 2025Categories Uncategorized

2] Resolved: This notification is to inform you that the following issue with Express Checkout has been resolved as of Mar 10, 12:25 AM PDT (Mar 10, 7:25 AM GMT). (Sent Mar 10, 12:32 AM PDT by KD) EVENT DETAILS ——————– Service: PayPal Live Site During the time listed below you may have experienced the following: Buyers may be seeing “Sorry – Your last action could not be completed” error at the login page after the Express Checkout api calls. … Continue reading “Paypal Notice [Express Checkout has been resolved ]”

Paypal Notice [issue with Express Checkout API call]

Author David Posted on March 10, 2009September 17, 2025Categories UncategorizedTags

[1] Notification: This notification is to inform you of the following issue with Express Checkout API calls. (Sent Mar 09, 11:20 PM PDT by KD) EVENT DETAILS ——————– Service: PayPal Live Site During the time listed below you may have or currently are experiencing the following: Buyers may be seeing “Sorry – Your last action could not be completed” error at the login page after the Express Checkout api calls. Affected Product(s): – Express Checkout Affected Implementation(s): – Signature Authentication … Continue reading “Paypal Notice [issue with Express Checkout API call]”

Pay Pal Notification

Author David Posted on March 6, 2009September 17, 2025Categories UncategorizedTags

EVENT DETAILS ——————– Service: PayPal Live Site During the time listed below you may have or currently are experiencing the following: Business Overview is unavailable. Affected Product(s): – Business Overview : business.paypal.com Start Time: Mar 06, 4:38 AM PST (Mar 06, 12:38 PM GMT) End Time: On-Going Our technical teams are working diligently to resolve the issue. We will provide updates until the issue is resolved. We apologize for any impact caused by this incident. Sincerely, PayPal Merchant Technical Services

Emergency Scheduled Maintenance Tonight 3/5 8:00pm PST

Author storesecured Posted on March 5, 2009September 17, 2025Categories Scheduled Maintenance Notices

Starting at Thursday 3/5/2009 8:00pm PST What will be affected All sites and the admin areas What will show instead? A maintenance message will be displayed How long will it last? We expect the maintenance to last approximately 1-2 hours. What will be done? Database and windows updates will be installed. Messages We apologize for the late notice and earlier then normal maintenance timeframe. This maintenance is necessary to ensure that all sites continue to operate smoothly and must be … Continue reading “Emergency Scheduled Maintenance Tonight 3/5 8:00pm PST”