Month: April 2011

The attribute price calculation changes previously mentioned in the blog and scheduled for tonights update have NOT been updated.  An error was detected during testing of the update and the changes were reverted.  We are very sorry for the inconvenience.  The attribute changes have been rescheduled for next weekend.

StoreSecured is currently experiencing issues retrieving realtime rates for UPS.  At this time we are unaware of what is causing these issues.  All attempts to contact UPS for rate retrieval are met with error messages instead of actual rates.  We have contacted UPS and are awaiting a response from their technical team at this time.   We recommend that all customers using UPS realtime rates ensure that you have enabled at least one backup rate which will allow your customers … Continue reading “UPS Realtime Rates Issues updated 8:50am”

Between 4:40pm and 6:10pm PST on 4/5 StoreSecured experienced intermittent unexpected downtime for approximately 1/4 of the visitors to all sites.  As of 6:10pm all sites were operating as normal and 100% of traffic has been restored.  The downtime did not affect any other services such as email, ftp, etc which were fully operational throughout.   Technical explanation for those who are interested… The StoreSecured system uses 4 servers to display all site traffic and a internal networking cable on … Continue reading “Unexpected downtime 4/5 4:40pm PST”