DNS Changes

Author storesecured Posted on January 12, 2012September 17, 2025Categories Notices

The following notice is to merchants who manage their own DNS. In preparation for possible site moves tonight due to the denial of service attacks.  Please update the TTL on your DNS record to be as low as possible, ie usually 300.  If we manage your DNS, do not worry about this, its already done.   Not sure? If you don’t know if we manage your DNS or not, do a whois lookup http://who.godaddy.com/ on your domain name and look at the … Continue reading “DNS Changes”

Denial of Service Attack Update 1/12

Author storesecured Posted on January 12, 2012September 17, 2025Categories Notices

Update 11:36am I just spoke to Rackspace again to see how the situation is coming and I was given some bad news.  They said they will NOT flip the switch again to even try to route traffic to us until midnight tonight.  This means all sites will be down until at least midnight.  They said incoming traffic was coming in at the rate of 4GB per second.  To put that into perspective our normal incoming traffic for a single day … Continue reading “Denial of Service Attack Update 1/12”

Denial of Service Attack Update 1/11

Author storesecured Posted on January 11, 2012September 17, 2025Categories Notices

If you missed the post from yesterday, please note that StoreSecured is experiencing a denial of service attack since approximately 11:00am yesterday 1/10 and we have been working to combat it and keep all sites running properly. I’m adding this post to keep all merchants updated on today’s status of the attack. Currently, we are still experiencing the attack but the measures put in place yesterday to mitigate it are helping and all sites are continuing to operate just running … Continue reading “Denial of Service Attack Update 1/11”

Site Slowness 1/10

Author storesecured Posted on January 10, 2012September 17, 2025Categories Notices

We are currently experiencing some slower then normal site loading particularly with site images.  All sites are still operational just not operating as quickly as normal.  Technical support is working with our hosting provider Rackspace to determine the cause and to resolve it.  Once I have further information I will update this request. Update 1:45 What we are experiencing is a denial of service attack.  This is when hackers flood a networks with millions of requests in an effort to … Continue reading “Site Slowness 1/10”

Customer Import Spec Changes

Author storesecured Posted on January 3, 2012September 17, 2025Categories Important Changes

Effective Thursday January 5th there will be a small update to the customer import format specification.  Currently the customer import does NOT match the customer export format exactly.  We will be updating the customer import to match exactly with the customer export format. This change is being done to facilitate easier changes when changing via an exported customer file. Note that all information up through the billing and shipping information columns is exactly the same as before.  The differences begin … Continue reading “Customer Import Spec Changes”