New Help System

Author storesecured Posted on August 29, 2013September 17, 2025Categories Uncategorized

StoreSecured has launched a brand new help system for our clients.  This system will combine our previous support requests, email, chat and knowledge base into one unified tool.  All support going forward will be done through the new system. You can access the help system several ways: Click on the Get Help Button at the top of the store management interface (takes you to thehelp home page already logged in) Go to My Account–>Support Requests–>View/Edit (takes you to a list … Continue reading “New Help System”

Mailserver Maintenance Completed

Author storesecured Posted on August 24, 2013September 17, 2025Categories Scheduled Maintenance Notices

Mail server maintenance has been completed.  All email services are running as normal.   Note that the email server has been moved and all DNS now points to a new location.  If you are having any trouble connecting it could be that your DNS has not properly updated.  First try hitting CTRL + F5 to force an update.  If CTRL + F5  does not work you can temporarily use the alternate address of automail.storesecured.com, ie if using webmail http://automail1.storesecured.com   … Continue reading “Mailserver Maintenance Completed”

Mail Server Scheduled Maintenance 8/24

Author storesecured Posted on August 20, 2013September 17, 2025Categories Scheduled Maintenance Notices

StoreSecured will be performing an upgrade to our email server on Saturday 8/24 at 9:00 pm Pacific Time. The scheduled maintenance period will last approximately 30-60 minutes. During the maintenance Outgoing notification emails will be sent as normal Incoming emails will be queued for delivery once the maintenance is complete Email will not be accessible during this time All web, POP, SMTP, and IMAP connections etc will be refused   Why is the upgrade required? The email server is running … Continue reading “Mail Server Scheduled Maintenance 8/24”

New Feature – Rich Snippets for SEO Results

Author storesecured Posted on August 4, 2013September 17, 2025Categories Features

We are excited to announce that all StoreSecured stores now include automatic support for SEO rich snippets. The addition of rich snippet data draws the customers eyes to your search result and can increase click through rates by up to 30%. The best part is that you don’t have to do anything, we have done all of the work for you. If you are new to rich snippets here is a great article to help you learn more Note that … Continue reading “New Feature – Rich Snippets for SEO Results”

Login Changes Completed

Author storesecured Posted on August 3, 2013September 17, 2025Categories Features, Important Changes

The login change mentioned previously has now been implemented. All customers can now login using either their email or their old user name. No changes or settings are required for individual stores. What exactly has changed? Customers will no longer be asked to create a username when creating a new account, the email address will be used instead. The user name field on the login screen for returning users has been changed to be labelled Email. There are no longer … Continue reading “Login Changes Completed”