Month: December 2013

Please note the following special support hours for the Christmas holiday.   Regular live chat hours till Friday 12/20   Mon 12/23 – Wed 1/1 : Live Chat Closed Email/ticket support will continue to be available throughout the holiday period.   Regular live chat hours resume  Thur 1/2   Happy Holidays from the StoreSecured team!

3:23pm All services are currently not accessible and we are working with RackSpace to remedy the situation.  At this time RackSpace believes it to be a DDOS attack on one of our customers.  They are working to try and isolate which area the attack is occurring and to remedy the situation. 3:45 pm We have determined that it was a DDOS attack both last night and today that brought down the network.  The store which is under attack has been … Continue reading “Unscheduled downtime #2”