Live Chat/Support Ticket Issues

Author storesecured Posted on January 29, 2016September 17, 2025Categories Third Party Notices, Uncategorized

The third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days.  We have expected it to be fixed relatively quickly but this is still an issue.  Because of these problems we cannot activate live chat and merchants cannot submit new support requests and may have problems with the admin logout as well since it attempts to log you out of the help system. We expect a resolution shortly … Continue reading “Live Chat/Support Ticket Issues”

New Feature: Recently Viewed Items

Author storesecured Posted on January 5, 2016September 17, 2025Categories Uncategorized

We now support the ability to show a shopper their most recently viewed items on the view cart page.  There is also a new linkable page recently_viewed_items.asp that will show a shoppers entire list of most recently viewed items. The recently viewed items page can be added to any navigation bar or as a manual link. To enable the recently viewed items to appear on the view cart page go to General–>Cart Settings Find the field labelled Show Recently Viewed Items … Continue reading “New Feature: Recently Viewed Items”