StoreSecured Knowledge-Base & Support Portal

Author storesecured Posted on December 7, 2020Categories Announcements, Features, Important Changes, Notices

Dear valued customers, We are pleased to announce that we have redesigned our knowledge-base and support portal for the convenience of our customers. You can access this portal in the following two ways: Direct Access: You can directly access knowledge-base and support portal by typing the following URL in browser: https://support.storesecured.com From “Get Help” link in Manage Portal: You can access knowledge-base and support portal from the “Get Help” link given in manage site “https://manage.storesecured.com”. Features:* In our new knowledge-base … Continue reading “StoreSecured Knowledge-Base & Support Portal”

Scheduled Maintenance on November 21 at 9:00 PM PDT

Author storesecured Posted on November 18, 2020Categories Notices, Scheduled Maintenance Notices

Scheduled maintenance period Saturday 21st November, 2020 at 9:00 PM Pacific time for a period of approximately 2-3 hours. We will be performing scheduled maintenance of store management portal server as well as sites server. We expect the maintenance to last for 2-3 hours. This might cause a temporary downtime for the store management portal and sites. For questions, comments or concerns please email at support@storesecured.com OR drop us voice mail at (866) 324-2764

Scheduled Maintenance 10/10 8:00 PM PDT

Author storesecured Posted on October 5, 2020Categories Notices

Scheduled maintenance period Saturday 10/10/2020 8:00 PM Pacific time for a period of approximately 2-3 hours. We will be performing scheduled maintenance of store management portal server as well as sites server.  We expect the maintenance to last for 2-3 hours.  This might cause a temporary downtime for the store management portal and sites. Email will continue to operate as normal during the maintenance. For questions, comments or concerns please email support@storesecured.com

Scheduled Maintenance 9/26 7:00 PM PDT

Author storesecured Posted on September 23, 2020Categories Notices

Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours. We will be increasing server storage of store management portal server.  This will cause downtime for the store management portal.   We expect the maintenance to last from 2-3 hours.  Email will continue to operate as normal during the maintenance. For questions, comments or concerns please email support@storesecured.com

Problem with Portal Item Search

Author storesecured Posted on October 21, 2019Categories Notices

We are currently experiencing a intermittent problem on the item search page in the manage portal.  When searching for a item to edit the page sometimes returns a 502 gateway error message.   We are aware of the issue and are actively working to try to resolve it.   In the meantime we have provided a link to the old item search page to allow you to still search for items.   We hope to have this issue resolved as … Continue reading “Problem with Portal Item Search”

Scheduled Maintenance 7/20 11:45pm PDT

Author storesecured Posted on July 16, 2019Categories Scheduled Maintenance Notices

Scheduled maintenance period Saturday 7/20/2019 11:45pm Pacific time for a period of approximately 4-5 hours. We will be upgrading and applying security patches for the database server.  This will cause downtime for all stores and the store management portal.   We expect the maintenance to last from 4-5 hours.  A maintenance message will be shown while the sites are unavailable. Email will continue to operate as normal during the maintenance. For questions, comments or concerns please email support@storesecured.com

Temporary Cloudflare Outage (Resolved)

Author storesecured Posted on July 2, 2019Categories Notices

7:30am Pacific time We have seen no further issues at this time.  It appears that Cloudflare has corrected the issue. ==================================== 7:13am Pacific time We have observed that all sites are again working.  It appears that Cloudflare has resolved their issue and they are reporting a fix is in place and being actively monitored. ==================================== 6:50am Pacific time Sites are currently down due because Cloudflare is experiencing issues.  Cloudflare is a third party provider who powers our DNS along with … Continue reading “Temporary Cloudflare Outage (Resolved)”