Scheduled Maintenance 10/25 11:00pm

Author storesecured Posted on October 22, 2013Categories Scheduled Maintenance Notices

StoreSecured will be performing an upgrade to our firewall and load balancer this Friday 10/25 between 11:00pm-11:59pm Pacific Time.   The downtime will last approximately 15-45 minutes during the maintenance window.   During the maintenance All services will be inaccessible for approximately 15-45 minutes during the maintenance  including email, ftp,  store management and stores.  All services will be put back online promptly as soon as the maintenance is completed.   Why is the upgrade required? We are upgrading capacity in … Continue reading “Scheduled Maintenance 10/25 11:00pm”

New Feature: Ship Items Separately

Author storesecured Posted on October 8, 2013Categories Features

All stores now include the ability to ship items separately.  This feature is useful for very large items which are always shipped in their own box.  If an item is marked for separate shipping the real time shipping calculator will always calculate the shipping price separately for that item. Order example 6 spatulas, .5 pound each 2 mixers, 10 pounds (ships separately)   The shipping calculation would include 1 package at 3 pounds (6 spatula’s) and 2 packages at 10 … Continue reading “New Feature: Ship Items Separately”

Resolved: Error was temporarily occuring on some admin pages

Author storesecured Posted on October 5, 2013Categories Notices

The issue was resolved as of 9:30 am PDT.  An internal connection was missing from our hosting setup after the move.  This has now been found and corrected.  The issue affected only certain areas of the admin area and did not affect any stores or other services.  We will be performing a quick maintenance period of 5-10 mins downtime tonight at approximately 10:00 pm PDT to reboot the servers to apply a permanent fix for the issue that occurred this … Continue reading “Resolved: Error was temporarily occuring on some admin pages”

Maintenance Completed

Author storesecured Posted on October 4, 2013Categories Scheduled Maintenance Notices

Current Status The maintenance is now completed and all services are currently online and working as normal.     8:30 pm PDT Maintenance started and all devices were powered down and all services are now offline. 9:00 pm PDT Servers are physically being transported to the new data center. 10:40 pm PDT The servers have been moved and turned on.  Testing is now in process. 11:05 pm PDT All services are now fully functional and maintenance is completed.

Scheduled Downtime, Oct 4

Author storesecured Posted on September 10, 2013Categories Scheduled Maintenance Notices 2 Comments on Scheduled Downtime, Oct 4

Beginning Friday October 4, 2013 at 8:30 PM Pacific Daylight Time all of the StoreSecured servers will be taken offline to be moved to a new facility.  They will be back online no later than Saturday October 5, 2013 at 2:30 AM Pacific Daylight Time.   During the maintenance all StoreSecured services will be offline and unreachable.  This includes email, ftp, stores and the manage interface.    Our hosting provider,RackSpace, is shutting down the data center that our servers currently … Continue reading “Scheduled Downtime, Oct 4”

New Help System

Author storesecured Posted on August 29, 2013Categories Uncategorized

StoreSecured has launched a brand new help system for our clients.  This system will combine our previous support requests, email, chat and knowledge base into one unified tool.  All support going forward will be done through the new system. You can access the help system several ways: Click on the Get Help Button at the top of the store management interface (takes you to thehelp home page already logged in) Go to My Account–>Support Requests–>View/Edit (takes you to a list … Continue reading “New Help System”

Mailserver Maintenance Completed

Author storesecured Posted on August 24, 2013Categories Scheduled Maintenance Notices

Mail server maintenance has been completed.  All email services are running as normal.   Note that the email server has been moved and all DNS now points to a new location.  If you are having any trouble connecting it could be that your DNS has not properly updated.  First try hitting CTRL + F5 to force an update.  If CTRL + F5  does not work you can temporarily use the alternate address of automail.storesecured.com, ie if using webmail http://automail1.storesecured.com   … Continue reading “Mailserver Maintenance Completed”