Author: storesecured

The scheduled upgrades to the server hardware and firewall were completed as scheduled. Important FedEx web services were in maintenance mode and unreachable at the same time we were trying to update and thus we were NOT able to complete the scheduled FedEx upgrades since testing cannot be done while FedEx is not available.  We will reschedule the FedEx upgrade at a later time.

We will be performing scheduled maintenance this Saturday 1/21 at approximately 10pm PST.   What is being upgraded? This is mostly a server hardware upgrade.  We are adding memory to all of the servers and upgrading the firmware on the firewall.  We are also installing a new version of software to talk to the FedEx servers for real-time quotes.  Please see below for important FedEx information.   How long will the maintenance last? The admin interface and ftp will be … Continue reading “Scheduled Maintenance Saturday 1/21, Important FedEx Upgrade”

All services are running as normal today with a little bit of slowness due to extra measures put in place for extra monitoring of the health of the servers and network.  We are continuing to closely monitor the situation to ensure smooth operation. I would like to personally apologize again for yesterday, I know it was a bad day for everyone involved.  Something like that has never happened to us before and we are working to ensure that it never … Continue reading “Status Update 1/13”

Update 10:35pm Service has been restored to all sites as of 10:30pm.  We are currently monitoring the servers very closely and are prepared to move sites if further downtime occurs and a change is necessary.  We also have some good leads regarding which actual sites were being attacked and those sites have been temporarily isolated.

Some merchants have come onto live chat with questions about sites possibly being back up, ie orders appearing all of the sudden even though their site is down.  Please note that we have started updating the IP’s for some merchant websites to new locations.  In most cases these IP updates will take at least 24 hours to propagate throughout the internet but a small percentage of visitors may start to be able to access your site immediately and you may start to … Continue reading “Updated Site Status”

The following notice is to merchants who manage their own DNS. In preparation for possible site moves tonight due to the denial of service attacks.  Please update the TTL on your DNS record to be as low as possible, ie usually 300.  If we manage your DNS, do not worry about this, its already done.   Not sure? If you don’t know if we manage your DNS or not, do a whois lookup http://who.godaddy.com/ on your domain name and look at the … Continue reading “DNS Changes”

Update 11:36am I just spoke to Rackspace again to see how the situation is coming and I was given some bad news.  They said they will NOT flip the switch again to even try to route traffic to us until midnight tonight.  This means all sites will be down until at least midnight.  They said incoming traffic was coming in at the rate of 4GB per second.  To put that into perspective our normal incoming traffic for a single day … Continue reading “Denial of Service Attack Update 1/12”

If you missed the post from yesterday, please note that StoreSecured is experiencing a denial of service attack since approximately 11:00am yesterday 1/10 and we have been working to combat it and keep all sites running properly. I’m adding this post to keep all merchants updated on today’s status of the attack. Currently, we are still experiencing the attack but the measures put in place yesterday to mitigate it are helping and all sites are continuing to operate just running … Continue reading “Denial of Service Attack Update 1/11”