Temporary Outage

Author storesecured Posted on June 24, 2019Categories Notices

4:22am Pacific time Sites were down for approximately 20 minutes this morning due to a Cloudflare SSL and DNS issue.  The sites are now mostly back up and operating with intermittent issues, it appears that the issue is mostly resolved but they are still working on it. =================================== 4:00am Pacific time We’ve identified that the problem is being caused by a global @Cloudflare SSL outage.  We will update when we know more, note that Cloudflare is a third party provider … Continue reading “Temporary Outage”

Scheduled Maintenance 11/10 9:00pm PST

Author storesecured Posted on November 9, 2018Categories Scheduled Maintenance Notices

Scheduled maintenance period Saturday 11/10/18 9:00pm – 10:30pm Pacific time. We will be optimizing the server hardware for the database server this Saturday evening.  This will cause downtime for all stores and the management portal of between 30-90 minutes.  A maintenance message will be shown during the downtime. When the database maintenance is complete further server hardware optimizations will be done on the email server.  The email server maintenance period will result in downtime for the email server ONLY.  Merchants … Continue reading “Scheduled Maintenance 11/10 9:00pm PST”

Email Security FAQ

Author storesecured Posted on June 25, 2018Categories Hints Tips and Tricks 1 Comment on Email Security FAQ

Some common questions we have received so far after the update: 1) I am using Outlook or another program to read email do I need to update the server address from mail.storesecured.com to webmail.storesecured.com? No, the https://webmail.storesecured.com address change is ONLY for those who are using webmail. If you are using Outlook or your phones email etc this does NOT change. 2) Should I enable Secure Password Authentication? No, Secure password authentication should not be checked, it is only for … Continue reading “Email Security FAQ”

Email Security Changes and Maintenance Period 6/24

Author storesecured Posted on June 20, 2018Categories Important Changes, Notices

Effective June 24th there will be several security changes to our email server to comply with PCI rules. Webmail will be moved from mail.storesecured.com to webmail.storesecured.com. (ONLY for Webmail). Webmail must be connected to securely, ie https vs http All connections to read/deliever mail should be done securely, using TLS (NOT SSL) connections TLS 1.0 will be disabled, SSL will be disabled. All connections must use TLS1.2 or higher The mailserver will not accept plaintext credentials. All credentials must be … Continue reading “Email Security Changes and Maintenance Period 6/24”

PCI Compliance and TLS 1.0 Update

Author storesecured Posted on June 1, 2018Categories Uncategorized

Effective June 16th, 2018, StoreSecured will be turning off our support for TLS 1.0.    We are doing so to comply with the latest PCI standards which require that support for TLS1.0 is disabled by June 30, 2018 at the latest.   Potential Issues Please note that if you or your clients have very old browsers this may mean that you are no longer able to use the StoreSecured website’s in secure mode unless the browser is upgraded. How to check … Continue reading “PCI Compliance and TLS 1.0 Update”

Payment Page Captcha Added

Author storesecured Posted on September 6, 2017Categories Features

Effective immediately new bot security measures have been added to the payment pages for StoreSecured merchants.  After multiple credit card declines a captcha will be shown to the user for them to prove that they are a human and not a bot.   As the declines continue the captcha will be shown each time and verification required to continue.  If there are several more declines the user will be temporarily blocked from processing a new payment for a period of time. … Continue reading “Payment Page Captcha Added”

Authorize.net Performance Issues 8/15

Author storesecured Posted on August 15, 2017Categories Uncategorized

Important note for customers who use Authorize.net as the payment gateway. Between approximately 9:30am and 12:30pm today 8/15, Authorize.net had several periods of slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal that occurred during this time for any duplicate orders or orders with payments that StoreSecured did not receive notice … Continue reading “Authorize.net Performance Issues 8/15”

Google Chrome User Special Alert …Important

Author storesecured Posted on August 15, 2017Categories Notices

Special alert to our merchants who use Google Chrome. Google Chrome has put out an update today which breaks the editor tool that is used inside of StoreSecured. Please note that when using the latest google chrome browser with Storesecured’s editor all of your editor content appears empty and if edited will result in losing your content. This is a brand new Chrome update and we are investigating to see if the editor tool has an update to stop this … Continue reading “Google Chrome User Special Alert …Important”

Portal issue 3/21/2017 (Resolved)

Author storesecured Posted on March 21, 2017Categories Notices

This morning, 3/21, StoreSecured experienced an issue that affected the successful loading of some of the pages in the application used to manage stores. Note that this issue did not affect actual store loading or any other areas beyond the editing of stores. The error was the result of a problem with a windows security update for new PCI compliance rules and was resolved at approximately 10:30am Pacific time. We are sorry for any inconvenience that this error caused. The … Continue reading “Portal issue 3/21/2017 (Resolved)”