Author: storesecured

Please note that as part of the maintenance last night the email server was moved to a new ip address. For most people this change was transparent. A few merchants however are reporting problems and appear to still be connecting to the old servers which are not valid. If you are experiencing any problems with connecting to retrieve your email please try to use any of the following alternate server addresses to connect. http://mail.storesecured.com (primary name) http://mail2.storesecured.com (alternate name) http://mail10.storesecured.com … Continue reading “Email Server Moved”

Scheduled maintenance was completed as of 3/28/2009 at 1:30am PST. At approximately 8:40am this morning we detected and corrected an error which had been occurring since the maintenance was completed. This error caused several orders between 1:30am and 8:30am PST processed by certain payment processors to not get completed correctly, ie the customer was charged but the order was not marked as completed. Please look at your gateway transactions during this period and manually mark any orders as completed and … Continue reading “3/28 Maintenance Update”

Please note the following scheduled maintenance notice Date and Time Friday 3/27 10:00pm PST Duration 2-3 hours, all services will be down for different periods of time within this block. As soon as maintenance is done on a particular area service to that area will be restored. We expect maintenance on the mail and ftp to be very minimal What will be affected Stores Manage Interface Mail FTP What will my customers see? A maintenance message will be displayed to … Continue reading “Scheduled Maintenance 3/27”

The scheduled maintenance from 3/5/2009 has been completed successfully. All sites displayed a maintenance message from 8:00pm PST until 9:26pm PST. At 9:26pm PST all services were restored and are now running as normal.

Starting at Thursday 3/5/2009 8:00pm PST What will be affected All sites and the admin areas What will show instead? A maintenance message will be displayed How long will it last? We expect the maintenance to last approximately 1-2 hours. What will be done? Database and windows updates will be installed. Messages We apologize for the late notice and earlier then normal maintenance timeframe. This maintenance is necessary to ensure that all sites continue to operate smoothly and must be … Continue reading “Emergency Scheduled Maintenance Tonight 3/5 8:00pm PST”