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Author storesecured Posted on July 20, 2016Categories Scheduled Maintenance NoticesScheduled maintenance period Friday 7/22 9:30pm – 10:30pm Pacific time. During the maintenance window there will be expected downtime of approximately 15-30 mins for stores and the management portal. A maintenance message will be shown on stores during the downtime. For questions, comments or concerns please email support@storesecured.com
Author storesecured Posted on April 21, 2016Categories Scheduled Maintenance NoticesScheduled maintenance period Wednesday 4/27 9:00 pm – 11:00 pm Pacific time for email server hardware upgrades and migration. During the maintenance window there will be expected email downtime of between 30-60 minutes. During the email downtime users will be unable to login, retrieve or send email. Incoming emails will be stored in our backup email server and delivered to your inbox shortly after the maintenance is complete. After the email server maintenance is completed, there will be … Continue reading “Scheduled Maintenance 4/27 9:00pm PST”
Author storesecured Posted on April 19, 2016Categories Hints Tips and TricksRecently we have gotten a few queries from customers after the switch to using the CloudFlare services and I wanted to take a explain caching for those of you who are curious. Part of the service that CloudFlare offers by default is a caching mechanism which saves your stores images, css and js files across the globe. This makes the sites load very quickly as the files can come from a server that is located very geographically close to … Continue reading “CloudFlare, Caching, Bandwidth & Speed”
Author storesecured Posted on April 16, 2016Categories UncategorizedThe maintenance has been completed. All sites and services are running as normal. Any questions or comments please send an email to support@storesecured.com
Author storesecured Posted on April 13, 2016Categories Important Changes, Notices===================================================== **Merchant Action Requested for Custom Domain Names** ===================================================== If your store uses a custom domain name, for instance www.mystore.com the following instructions apply to you. If your store is only available at a subdomain, for instance, mystore.storesecured.com or mystore.easystorecreator.com the below information does NOT apply. ===================================================== In order to take full advantage of the planned upgrades and for a more seamless transition we urge all customers who are currently using Rackspace nameservers to update your domain nameservers. If your … Continue reading “Merchant Action Requested – DNS Change”
Author storesecured Posted on April 11, 2016Categories Notices, Scheduled Maintenance NoticesScheduled maintenance period Friday 4/15 9:00 pm – 2:00 am Pacific time for server hardware upgrades and migration. During the maintenance window there will be expected downtime of between 30-60 minutes during which a maintenance message will be shown in place of the sites. For the remainder of the maintenance period sites will be running but with expected slower then normal response times. The manage portal and ftp servers will be set to maintenance mode during maintenance and store owners … Continue reading “Scheduled Maintenance 4/15 9:00pm PST”
Author storesecured Posted on March 24, 2016Categories FeaturesStoreSecured now supports the ability to calculate the total for promotion validity based on only the items that are valid for a promotion vs the entire order total. To change this functionality please visit General–>Checkout Settings Find the field labelled Apply Promotions Choose the radio button labelled Apply promotions on total of selected items The default promotion behavior for existing stores has not changed. Your handling will only change if you choose this new option.
Author storesecured Posted on March 20, 2016Categories NoticesOn Sunday March 20th between approximately 9:00am and 10:15am Pacific time StoreSecured experienced slowness on the management portal. All requests to login to the management portal received errors and anyone already logged in was experiencing extreme slowness in managing their stores. The issue was resolved as of 10:15am. We are sorry for any inconvenience.
Author storesecured Posted on February 2, 2016Categories Features, Specials from PartnersOn average, a website on CloudFlare loads twice as fast for its visitors, sees 65% fewer requests and saves 60% of bandwidth. The basic Cloudflare service with StoreSecured is FREE and offers the following advantages: Save bandwidth – Web traffic is routed through our intelligent global network. We automatically optimize the delivery of your web pages so your visitors get the fastest page load times and best performance. We also block threats and limit abusive bots and crawlers from wasting … Continue reading “Cloudflare Service”
Author storesecured Posted on January 29, 2016Categories Third Party Notices, UncategorizedThe third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days. We have expected it to be fixed relatively quickly but this is still an issue. Because of these problems we cannot activate live chat and merchants cannot submit new support requests and may have problems with the admin logout as well since it attempts to log you out of the help system. We expect a resolution shortly … Continue reading “Live Chat/Support Ticket Issues”