New Feature: Recently Viewed Items

Author storesecured Posted on January 5, 2016Categories Uncategorized

We now support the ability to show a shopper their most recently viewed items on the view cart page.  There is also a new linkable page recently_viewed_items.asp that will show a shoppers entire list of most recently viewed items. The recently viewed items page can be added to any navigation bar or as a manual link. To enable the recently viewed items to appear on the view cart page go to General–>Cart Settings Find the field labelled Show Recently Viewed Items … Continue reading “New Feature: Recently Viewed Items”

15 mins Unscheduled Downtime

Author storesecured Posted on December 29, 2015Categories Notices, Uncategorized

At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function.  The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As of approximately 1:15pm PST all sites and the backend are again operating as normal. We are currently investigating the cause of the needed reboot.  We are … Continue reading “15 mins Unscheduled Downtime”

Christmas Holiday Live Chat Closures

Author storesecured Posted on December 7, 2015Categories Notices

Live chat will be closed on Thursday December 24th – Friday January 1 and close early, 12:30pm, on Wednesday December 23rd so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 4th. Happy Holidays from our families to yours.

Thanksgiving Holiday Live Chat Closures

Author storesecured Posted on November 24, 2015Categories Notices

Live chat will be closed on Thursday November 26th – Friday November 27th and close early, 12:30pm, on Wednesday November 25th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday November 30th. Happy Holidays from our families to yours.

Scheduled Maintenance 11/20 9:00pm PST

Author storesecured Posted on November 17, 2015Categories Scheduled Maintenance Notices

Scheduled maintenance period Friday 11/20 9:00 pm – 10:00 pm PST for SSL certificate renewal and SSL security upgrades. During the maintenance window there will be expected downtime of between 10 – 20 minutes for each service, ie mail, stores, admin, ftp etc, while the server restarts and new SSL certificates are installed and the servers are rebooted.

New Feature: Out of stock attribute disable

Author storesecured Posted on June 26, 2015Categories Features

We now support the ability to disable out of stock item attributes. For instance if you sell an item and it comes in small, medium and large but medium is sold out you can make that choice show in the dropdown but not be selectable (ie greyed out). To change this setting go to General–>Item Settings Find the field labelled Out of Stock Item Attributes Select DISABLE out of stock attributes There are 2 other choices SHOW out of stock … Continue reading “New Feature: Out of stock attribute disable”

StoreSecured Temporary Downtime

Author storesecured Posted on May 27, 2015Categories Notices

Update 9:10am The denial of service attack has now stopped and the extra restrictions we had in place are now removed. We are continuing to monitor the situation with our web hosting provider and will put back the restrictions again if the attack begins again to keep all sites running. Update 6:35am The StoreSecured service is experiencing a small denial of service attack. As of approximately 6:30am our hosting company has been able to mitigate the attack so that the … Continue reading “StoreSecured Temporary Downtime”

Important Information for BluePay users

Author storesecured Posted on May 26, 2015Categories Third Party Notices

The following is important only to our users who utilize the BluePay payment gateway. Starting 5/20 transactions to BluePay were affected by a BluePay DDOS attack that caused BluePay to make some changes to their website to stop the attack. These changes caused our transaction processing with BluePay to break. Transactions were still sent to BluePay but all transactions were met with errors. BluePay has since resolved the issue and transactions are now processing as of approximately 12:30pm Pacific time … Continue reading “Important Information for BluePay users”

Authorize.net Currently Down

Author storesecured Posted on May 26, 2015Categories Third Party Notices

Authorize.net is currently experiencing transaction processing issues and no transactions are being accepted by them at this time. Please note that this is an Authorize.net issue and not a StoreSecured issue. Authorize.net has posted on their status page at https://status.authorize.net/ and also on their twitter page that they are aware of the issue and are investigating. Currently all transactions to Authorize.net are returning errors. We recommend temporarily setting your gateway to None to manually capture credit card numbers if you … Continue reading “Authorize.net Currently Down”

Email Server Scheduled Maintenance 5/17 9:30-10:30pm

Author storesecured Posted on May 16, 2015Categories Scheduled Maintenance Notices

Updated 9:55pm The scheduled maintenance period has been completed. The email software is updated and the email service is now working as normal. =============================================== Scheduled maintenance period Sunday 5/17 9:30 pm – 10:30 pm PDT for email server software upgrades. During the maintenance window there will be expected downtime of between 30-60 minutes for email service. The email service may periodically go down and back up again during this time as the software is upgraded and the server is restarted. … Continue reading “Email Server Scheduled Maintenance 5/17 9:30-10:30pm”