StoreSecured Knowledge-Base & Support Portal

Author storesecured Posted on December 7, 2020Categories Announcements, Features, Important Changes, Notices

Dear valued customers, We are pleased to announce that we have redesigned our knowledge-base and support portal for the convenience of our customers. You can access this portal in the following two ways: Direct Access: You can directly access knowledge-base and support portal by typing the following URL in browser: https://support.storesecured.com From “Get Help” link in Manage Portal: You can access knowledge-base and support portal from the “Get Help” link given in manage site “https://manage.storesecured.com”. Features:* In our new knowledge-base … Continue reading “StoreSecured Knowledge-Base & Support Portal”

Scheduled Maintenance on November 21 at 9:00 PM PDT

Author storesecured Posted on November 18, 2020Categories Notices, Scheduled Maintenance Notices

Scheduled maintenance period Saturday 21st November, 2020 at 9:00 PM Pacific time for a period of approximately 2-3 hours. We will be performing scheduled maintenance of store management portal server as well as sites server. We expect the maintenance to last for 2-3 hours. This might cause a temporary downtime for the store management portal and sites. For questions, comments or concerns please email at support@storesecured.com OR drop us voice mail at (866) 324-2764

Scheduled Maintenance 10/10 8:00 PM PDT

Author storesecured Posted on October 5, 2020Categories Notices

Scheduled maintenance period Saturday 10/10/2020 8:00 PM Pacific time for a period of approximately 2-3 hours. We will be performing scheduled maintenance of store management portal server as well as sites server.  We expect the maintenance to last for 2-3 hours.  This might cause a temporary downtime for the store management portal and sites. Email will continue to operate as normal during the maintenance. For questions, comments or concerns please email support@storesecured.com

Scheduled Maintenance 9/26 7:00 PM PDT

Author storesecured Posted on September 23, 2020Categories Notices

Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours. We will be increasing server storage of store management portal server.  This will cause downtime for the store management portal.   We expect the maintenance to last from 2-3 hours.  Email will continue to operate as normal during the maintenance. For questions, comments or concerns please email support@storesecured.com

Problem with Portal Item Search

Author storesecured Posted on October 21, 2019Categories Notices

We are currently experiencing a intermittent problem on the item search page in the manage portal.  When searching for a item to edit the page sometimes returns a 502 gateway error message.   We are aware of the issue and are actively working to try to resolve it.   In the meantime we have provided a link to the old item search page to allow you to still search for items.   We hope to have this issue resolved as … Continue reading “Problem with Portal Item Search”

Temporary Cloudflare Outage (Resolved)

Author storesecured Posted on July 2, 2019Categories Notices

7:30am Pacific time We have seen no further issues at this time.  It appears that Cloudflare has corrected the issue. ==================================== 7:13am Pacific time We have observed that all sites are again working.  It appears that Cloudflare has resolved their issue and they are reporting a fix is in place and being actively monitored. ==================================== 6:50am Pacific time Sites are currently down due because Cloudflare is experiencing issues.  Cloudflare is a third party provider who powers our DNS along with … Continue reading “Temporary Cloudflare Outage (Resolved)”

Temporary Outage

Author storesecured Posted on June 24, 2019Categories Notices

4:22am Pacific time Sites were down for approximately 20 minutes this morning due to a Cloudflare SSL and DNS issue.  The sites are now mostly back up and operating with intermittent issues, it appears that the issue is mostly resolved but they are still working on it. =================================== 4:00am Pacific time We’ve identified that the problem is being caused by a global @Cloudflare SSL outage.  We will update when we know more, note that Cloudflare is a third party provider … Continue reading “Temporary Outage”