Email Security Changes and Maintenance Period 6/24

Author storesecured Posted on June 20, 2018Categories Important Changes, Notices

Effective June 24th there will be several security changes to our email server to comply with PCI rules. Webmail will be moved from mail.storesecured.com to webmail.storesecured.com. (ONLY for Webmail). Webmail must be connected to securely, ie https vs http All connections to read/deliever mail should be done securely, using TLS (NOT SSL) connections TLS 1.0 will be disabled, SSL will be disabled. All connections must use TLS1.2 or higher The mailserver will not accept plaintext credentials. All credentials must be … Continue reading “Email Security Changes and Maintenance Period 6/24”

Google Chrome User Special Alert …Important

Author storesecured Posted on August 15, 2017Categories Notices

Special alert to our merchants who use Google Chrome. Google Chrome has put out an update today which breaks the editor tool that is used inside of StoreSecured. Please note that when using the latest google chrome browser with Storesecured’s editor all of your editor content appears empty and if edited will result in losing your content. This is a brand new Chrome update and we are investigating to see if the editor tool has an update to stop this … Continue reading “Google Chrome User Special Alert …Important”

Portal issue 3/21/2017 (Resolved)

Author storesecured Posted on March 21, 2017Categories Notices

This morning, 3/21, StoreSecured experienced an issue that affected the successful loading of some of the pages in the application used to manage stores. Note that this issue did not affect actual store loading or any other areas beyond the editing of stores. The error was the result of a problem with a windows security update for new PCI compliance rules and was resolved at approximately 10:30am Pacific time. We are sorry for any inconvenience that this error caused. The … Continue reading “Portal issue 3/21/2017 (Resolved)”

Email Server Failure 2/13 2:00pm PST

Author storesecured Posted on February 13, 2017Categories Notices

2:55pm PST The email server has been restored from the most recent backup file and all email accounts are now operating as normal. There was downtime of approximately 1 hour and any emails sent during that time will still be received. **IMPORTANT** Please note that the last backup which we restored from was done at 11:00PM PST last night and all email accounts have been reverted to their status as of 11:00PM. Because we are now working off the backup … Continue reading “Email Server Failure 2/13 2:00pm PST”

Merchant Action Requested – DNS Change

Author storesecured Posted on April 13, 2016Categories Important Changes, Notices

===================================================== **Merchant Action Requested for Custom Domain Names** ===================================================== If your store uses a custom domain name, for instance www.mystore.com the following instructions apply to you. If your store is only available at a subdomain, for instance, mystore.storesecured.com or mystore.easystorecreator.com the below information does NOT apply. ===================================================== In order to take full advantage of the planned upgrades and for a more seamless transition we urge all customers who are currently using Rackspace nameservers to update your domain nameservers. If your … Continue reading “Merchant Action Requested – DNS Change”

Scheduled Maintenance 4/15 9:00pm PST

Author storesecured Posted on April 11, 2016Categories Notices, Scheduled Maintenance Notices

Scheduled maintenance period Friday 4/15 9:00 pm – 2:00 am Pacific time for server hardware upgrades and migration. During the maintenance window there will be expected downtime of between 30-60 minutes during which a maintenance message will be shown in place of the sites. For the remainder of the maintenance period sites will be running but with expected slower then normal response times. The manage portal and ftp servers will be set to maintenance mode during maintenance and store owners … Continue reading “Scheduled Maintenance 4/15 9:00pm PST”

Manage Portal Slowness 3/20/2016 Resolved

Author storesecured Posted on March 20, 2016Categories Notices

On Sunday March 20th between approximately 9:00am and 10:15am Pacific time StoreSecured experienced slowness on the management portal. All requests to login to the management portal received errors and anyone already logged in was experiencing extreme slowness in managing their stores. The issue was resolved as of 10:15am. We are sorry for any inconvenience.

15 mins Unscheduled Downtime

Author storesecured Posted on December 29, 2015Categories Notices, Uncategorized

At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function.  The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As of approximately 1:15pm PST all sites and the backend are again operating as normal. We are currently investigating the cause of the needed reboot.  We are … Continue reading “15 mins Unscheduled Downtime”

Christmas Holiday Live Chat Closures

Author storesecured Posted on December 7, 2015Categories Notices

Live chat will be closed on Thursday December 24th – Friday January 1 and close early, 12:30pm, on Wednesday December 23rd so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 4th. Happy Holidays from our families to yours.