Category: Notices

Live chat will be closed on Thursday November 26th – Friday November 27th and close early, 12:30pm, on Wednesday November 25th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday November 30th. Happy Holidays from our families to yours.

Update 9:10am The denial of service attack has now stopped and the extra restrictions we had in place are now removed. We are continuing to monitor the situation with our web hosting provider and will put back the restrictions again if the attack begins again to keep all sites running. Update 6:35am The StoreSecured service is experiencing a small denial of service attack. As of approximately 6:30am our hosting company has been able to mitigate the attack so that the … Continue reading “StoreSecured Temporary Downtime”

Live chat and phone support will be closed from December 24-January 2nd so that our employees can spend time with their families. Email and support tickets will be available as normal. If you have any questions over the holiday period please send an email to support@storesecured.com or use the support portal to submit your request. Regular chat support will resume on Monday January 5th. Happy Holidays from our families to yours.

Rackspace is experiencing intermittent DNS connectivity issues. They are currently working to resolve the issue. This is causing some DNS lookups to fail which results in what looks like a site down error. Here is a link to the Rackspace status update page: https://status.rackspace.com/ In the meantime if you are experiencing an issue with connecting to any of the sites wait a few minutes and then try to refresh the page and this should correct the issue. Updated 10:56am Rackspace … Continue reading “Rackspace Intermittent DNS Issues”

This notice is for merchants who use the BluePay payment gateway. This weekend Bluepay was experiencing security certificate errors. Each time StoreSecured tried to connect to Bluepay to process credit cards we were met with a error stating that the “certificate authority is invalid”. This error means that there is a trust issue with the Bluepay security certificate. After verifying that the Bluepay site was still up and properly functioning and had a valid ssl certificate handling was added to … Continue reading “BluePay Security Certificate Issue”

We are currently experiencing an issue with our manage server, ie http://manage.storesecured.com   We are aware of the issue and actively working to resolve it.  We expect resolution in approximately 15 mins.   All email and stores are operating as normal.   Update: 5:13am The issue has been resolved and the manage server is working as normal.

The email server is currently down and we are working to resolve the issue as quickly as possible.   The email service went down at approximately 6:00 am PST.  Please note that emails sent while the server is down will NOT be lost, they will be delivered once the mail server is back up.   We are working to resolve the issue as soon as possible but do not currently have an ETA on when it will be back up.  We … Continue reading “Mail server status — updated 7:10pm”

Updated 10:40 am Authorize.net made some changes last night which were causing invalid certificate errors on transaction calls.  The issue has been resolved and Authorize.net transactions are now processing as normal. ==================================== Original Post As of midnight Tuesday July 22nd, StoreSecured is experiencing errors on all Authorize.net transactions.  The error message states that our certificate is expired or invalid.  All of our certificates are valid and none have expired, recently expired or are soon to be expired.  We are investigating … Continue reading “Authorize.net Issue Resolved”

Effective April 22, AOL has changed their email policy to tell other email servers if you see mail from a AOL user, but AOL didn’t send it, please do not deliver it.   This follows a similar change from Yahoo about a week ago.  Read more about the Yahoo change here.   What does this mean for you? It means that you can NOT use a AOL email address as the contact email for your store.  If you do your email will not be accepted at over … Continue reading “AOL email policy changes to match Yahoo”

As of yesterday 4/20 at 5:32pm Pacific Microsoft is once again accepting our email.   So far we have received no communication from Microsoft stating that the block was removed however this does appear to be the case.  All messages are being delivered as normal.   After reading the previous blog posts about the block if you have any additional questions about the block and/or undeliverable messages please direct them to our help desk at storesecured.desk.com or support email, ie support@storesecured.com   … Continue reading “Microsoft Email Block Removed”