Category: Notices

Yahoo has recently added a new email policy that tells other email servers if you see mail from a Yahoo user, but Yahoo didn’t send it, please do not deliver it.   This is a huge change to the way that email has always worked.     What does this mean for you? It means that you can NOT use a Yahoo, YMail, or Rocketmail email address as the contact email for your store.  If you do your email will not be accepted at … Continue reading “Yahoo Email’s New Policy: For Yahoo Email Users”

What does the block mean? We have received several questions about what it means to be blocked by Microsoft and what emails are not going out.  Any emails sent from our service to any of the email services owned by Microsoft are being rejected.  This means that emails to hotmail.com, live.com, msn.com, outlook.com and microsoft.com are all being rejected as well as other country variations such as .co.uk etc.   This includes all automatic notifications, newsletters and any email sent manually (if you … Continue reading “Details about the Microsoft email blocking”

Currently all email from both StoreSecured email servers is being blocked by the Microsoft network.  This includes domain names such as hotmail, live.com, msn.com and microsoft.com.  We are working as quickly as possible to resolve the issue but resolution depends on a manual unblock by Microsoft staff.   Mail sent to any of these domain names will be returned with an error message similar to below: 550 SC-002 (COL0-MC3-F4) Unfortunately, messages from 74.205.16.101 weren’t sent. Please contact your Internet service provider … Continue reading “Emails Blocked by Microsoft”

We have recently received several inquires asking if StoreSecured was affected by the OpenSSL security flaw that was recently discovered.  The answer is no, we are not affected.  StoreSecured uses Windows servers and as such we do not utilize OpenSSL and are NOT affected by this security issue.   If you have not heard about the OpenSSL issue and want to read more please visit: Massive Security Bug In OpenSSL Could Affect A Huge Chunk Of The Internet

As of 4:25pm PST the store admin area is not working.  A security error is shown in place of the normal screen.  We are actively working to get the issue resolved and expect a resolution within the next 15-30 minutes maximum as we work with our hosting company to restore access. Sorry for the inconvenience, we are aware of the problem and working on a resolution shortly.  All stores and other services are working as normal. 4:59pm Still working with … Continue reading “Store Admin Down”

Please note the following special support hours for the Christmas holiday.   Regular live chat hours till Friday 12/20   Mon 12/23 – Wed 1/1 : Live Chat Closed Email/ticket support will continue to be available throughout the holiday period.   Regular live chat hours resume  Thur 1/2   Happy Holidays from the StoreSecured team!

3:23pm All services are currently not accessible and we are working with RackSpace to remedy the situation.  At this time RackSpace believes it to be a DDOS attack on one of our customers.  They are working to try and isolate which area the attack is occurring and to remedy the situation. 3:45 pm We have determined that it was a DDOS attack both last night and today that brought down the network.  The store which is under attack has been … Continue reading “Unscheduled downtime #2”

Between approximately 10 and 11 PM pacific time, Saturday night all StoreSecured services were unreachable.  This included email, ftp, manage and all stores.  We are still gathering information about what happened from our hosting provider but so far what we have found out is that it was a problem with the firewall.    The firewall has been power cycled and put back online and all services are now running as normal. We are continuing to investigate this issue with our … Continue reading “Unscheduled downtime”

The issue was resolved as of 9:30 am PDT.  An internal connection was missing from our hosting setup after the move.  This has now been found and corrected.  The issue affected only certain areas of the admin area and did not affect any stores or other services.  We will be performing a quick maintenance period of 5-10 mins downtime tonight at approximately 10:00 pm PDT to reboot the servers to apply a permanent fix for the issue that occurred this … Continue reading “Resolved: Error was temporarily occuring on some admin pages”

The StoreSecured mail server was down from approximately 3:45am to 4:45 am PST Saturday morning.  We are sorry for any inconvenience.  Our team was immediately alerted that an error occurred in our .NET install after a routine Windows update and it was repaired.  Any email that was missed during this downtime will automatically be delivered shortly. All mail services are now operating as normal as of 4:45am PST.  All other services, ie ftp, stores, manage etc ran as normal during … Continue reading “Mail Server Downtime”