Category: Notices

Please note the following special support hours for the Christmas holiday.   Regular support hours apply until Thu 12/20   Fri 12/21 : Live chat 7am-3pm Mon 12/24 – Tue 12/25 : Chat Closed Wed 12/26 – Fri 12/28 : Live chat 7am-3pm Mon 12/31 – Tue 1/1 : Live chat 7am-3pm   Regular support hours resume Wed 1/2

The issues previously reported with Firefox version 17 have been resolved.  All functionality should now be working in Firefox version 17 for the admin area.  If anyone  is using Firefox 17 and having any issues at this time please let us know via support request.

If you do not use the Firefox browser you can ignore this message. Mozilla/Firefox browser users.  Please note that Mozilla/Firefox has released a new browser update as of the day before Thanksgiving ie Nov 21.  This latest version is version 17 and it is a significant change to the way that Firefox identifies their browser.  This update has broken several of the pages in our interface for managing stores.  Ie the pages at http://manage.storesecured.com .  Note that this does not affect the … Continue reading “Problems with latest Firefox browser, version 17”

Please note special support hours for the thanksgiving holiday.   Thursday 11/22 – Support closed for thanksgiving Friday 11/23 – Live chat 7am-3pm, Phones closed Monday 11/26 – Normal support hours resume   Have a great Thanksgiving!

The StoreSecured mailserver, ie mail.storesecured.com, was not accepting incoming connections from approximately midnight-3:30am PST this evening.  Attempts to retrieve mail during this time were met with an error message.  Service to the mail server has been restored and emails delivered during the mail downtime are now being received from our backup server. We are sorry for any inconvenience this may have caused.  The mail server is now operating as normal and any mail sent during the mail downtime should be … Continue reading “Mail Server Issue Resolved”

The manage server, ie http://manage.storesecured.com is currently unreachable.   All stores, sites and other services are operating as normal.  We are in contact with our host Rackspace currently to determine what is happening and get it corrected as soon as possible.  We expect restoration of the manage service very shortly.   We have no further information at this time. Update 3:39pm PST–Service Restored Service to the manage server is now restored following a power cycle to the server.  We experienced … Continue reading “Manage Server Unreachable 3:20pm PST”

The new email password requirements previously explained are now required for all email accounts.  The next time you login via web mail you will be required to update your password if it does not currently meet the new requirements.   Please read the previous blog post about the new email password requirements for any questions or clarifications regarding the new policy, requirements etc. Password requirement overview: Must include at least one of each of the following:  uppercase and lowercase letter, number, … Continue reading “New Email Password Requirements Enabled”

Effective immediately all new email accounts created must follow the new password complexity requirements. Effective June 25th all existing email accounts must be updated to use the new password complexity requirements. New Email Password Requirements Must not be the same as your username Must be at least 7 characters Must have at least 1 uppercase letter Must have at least 1 lowercase letter Must have at least 1 number Must have at least 1 symbol, such as ` ! ? … Continue reading “New Email Password Requirements”

Reminder all existing passwords will be expiring within the next week and must meet new PCI regulation rules.  If you have not changed your password since the new password requirements went into affect on 4/4 you will soon be directed to a password change screen which will force you to change it before you can continue. For further information please see the previous blog post at http://blog.storesecured.com/2012/04/04/new-password-requirements/   To change your password before the expiration log in and then select … Continue reading “Password Change Reminder”