Category: Notices

Important if you are using USPS real-time rates this issue affects you please read below: As of Sunday April 1st 9:15am PST, all customers using USPS real-time rates are not receiving USPS shipping rates.  Please note that we are receiving the following error: USPS:API Disabled: Rate. This API has been retired. Please use RateV4.  If you are using ONLY USPS rates and you do not have backup rates or any other type of real-time shipping enabled please do so immediately.  Having a … Continue reading “Important USPS Real-time Shipping Errors – Action Required”

The FedEx upgrade that could not be completed last weekend has been rescheduled for tomorrow, friday the 27th at 10pm Pacific time.   There will be no downtime associated with this upgrade, it is only an upgrade to the way that FedEx rates are retrieved.

The scheduled upgrades to the server hardware and firewall were completed as scheduled. Important FedEx web services were in maintenance mode and unreachable at the same time we were trying to update and thus we were NOT able to complete the scheduled FedEx upgrades since testing cannot be done while FedEx is not available.  We will reschedule the FedEx upgrade at a later time.

We will be performing scheduled maintenance this Saturday 1/21 at approximately 10pm PST.   What is being upgraded? This is mostly a server hardware upgrade.  We are adding memory to all of the servers and upgrading the firmware on the firewall.  We are also installing a new version of software to talk to the FedEx servers for real-time quotes.  Please see below for important FedEx information.   How long will the maintenance last? The admin interface and ftp will be … Continue reading “Scheduled Maintenance Saturday 1/21, Important FedEx Upgrade”

All services are running as normal today with a little bit of slowness due to extra measures put in place for extra monitoring of the health of the servers and network.  We are continuing to closely monitor the situation to ensure smooth operation. I would like to personally apologize again for yesterday, I know it was a bad day for everyone involved.  Something like that has never happened to us before and we are working to ensure that it never … Continue reading “Status Update 1/13”

Update 10:35pm Service has been restored to all sites as of 10:30pm.  We are currently monitoring the servers very closely and are prepared to move sites if further downtime occurs and a change is necessary.  We also have some good leads regarding which actual sites were being attacked and those sites have been temporarily isolated.

Some merchants have come onto live chat with questions about sites possibly being back up, ie orders appearing all of the sudden even though their site is down.  Please note that we have started updating the IP’s for some merchant websites to new locations.  In most cases these IP updates will take at least 24 hours to propagate throughout the internet but a small percentage of visitors may start to be able to access your site immediately and you may start to … Continue reading “Updated Site Status”

The following notice is to merchants who manage their own DNS. In preparation for possible site moves tonight due to the denial of service attacks.  Please update the TTL on your DNS record to be as low as possible, ie usually 300.  If we manage your DNS, do not worry about this, its already done.   Not sure? If you don’t know if we manage your DNS or not, do a whois lookup http://who.godaddy.com/ on your domain name and look at the … Continue reading “DNS Changes”