Category: Notices

Update 11:36am I just spoke to Rackspace again to see how the situation is coming and I was given some bad news.  They said they will NOT flip the switch again to even try to route traffic to us until midnight tonight.  This means all sites will be down until at least midnight.  They said incoming traffic was coming in at the rate of 4GB per second.  To put that into perspective our normal incoming traffic for a single day … Continue reading “Denial of Service Attack Update 1/12”

If you missed the post from yesterday, please note that StoreSecured is experiencing a denial of service attack since approximately 11:00am yesterday 1/10 and we have been working to combat it and keep all sites running properly. I’m adding this post to keep all merchants updated on today’s status of the attack. Currently, we are still experiencing the attack but the measures put in place yesterday to mitigate it are helping and all sites are continuing to operate just running … Continue reading “Denial of Service Attack Update 1/11”

We are currently experiencing some slower then normal site loading particularly with site images.  All sites are still operational just not operating as quickly as normal.  Technical support is working with our hosting provider Rackspace to determine the cause and to resolve it.  Once I have further information I will update this request. Update 1:45 What we are experiencing is a denial of service attack.  This is when hackers flood a networks with millions of requests in an effort to … Continue reading “Site Slowness 1/10”

Hope everyone had a wonderful end to 2011 and a great holiday.  We are looking forward to another exciting year.  From all of us at StoreSecured thanks for a wonderful year, we wish you all continued success.

Due to normal support slowness starting just before the holidays we will be running live chat support on a revised holiday schedule. Live Chat Thu Dec 22nd 7am-3pm Fri Dec23rd 7am-3pm   Mon Dec 26 – Fri Dec 30  11am-1pm Normal live chat schedule resumes Monday January 2nd.   All times are PST   Support requests will still be monitored regularly and all websites monitored as normal for uptime etc during this holiday period. Merry Christmas and Happy Holidays to … Continue reading “Special Holiday Support Schedule”

Recently we have started getting questions from current merchants about a new error relating to the Google Product Feed. The error states: The submitted image URLs seem to be blocked by robots.txt. Google will not be able to display these images together with the products. Please change your robots.txt file to allow Google to download the image. Please note that StoreSecured has always blocked all bots from crawling the images directory by default.  It now appears that if you are … Continue reading “Google and Robots.txt”

The Feedback tab that you normally see on the left hand of your screen when managing your store has been temporarily removed.  We are currently in the process of moving to a new feedback system and the tab will be put back shortly.  In the meantime you can still access/change/manage your feedback by visiting my account–>feature requests–>feedback forum.