Category: Notices

The attribute price calculation changes previously mentioned in the blog and scheduled for tonights update have NOT been updated.  An error was detected during testing of the update and the changes were reverted.  We are very sorry for the inconvenience.  The attribute changes have been rescheduled for next weekend.

StoreSecured is currently experiencing issues retrieving realtime rates for UPS.  At this time we are unaware of what is causing these issues.  All attempts to contact UPS for rate retrieval are met with error messages instead of actual rates.  We have contacted UPS and are awaiting a response from their technical team at this time.   We recommend that all customers using UPS realtime rates ensure that you have enabled at least one backup rate which will allow your customers … Continue reading “UPS Realtime Rates Issues updated 8:50am”

Between 4:40pm and 6:10pm PST on 4/5 StoreSecured experienced intermittent unexpected downtime for approximately 1/4 of the visitors to all sites.  As of 6:10pm all sites were operating as normal and 100% of traffic has been restored.  The downtime did not affect any other services such as email, ftp, etc which were fully operational throughout.   Technical explanation for those who are interested… The StoreSecured system uses 4 servers to display all site traffic and a internal networking cable on … Continue reading “Unexpected downtime 4/5 4:40pm PST”

StoreSecured is currently experiencing issues with the import/export service for all stores. The support and development teams are aware of these issues and are currently working to resolve the issues. Please note that any imports/exports requests at this time will receive an error. Once the import/export is again working we will re-run all failed requests and update the blog. Service Update: As of approximately 5:00pm PST the import/export service is again functioning as normal. We are continuing to test the … Continue reading “Import/Export Service”

USPS appears to have modified the names and functionality of their realtime shipping especially for international shipments. StoreSecured staff detected errors occurring on some realtime shipping transactions, especially those for international shipments starting at 2am Sunday January 2nd, 2011. StoreSecured has updated our handling to support these new rate names and functionality for USPS international rates and all rate prices are being returned as normal. We urge all merchants using the USPS realtime rate functionality to review your list of … Continue reading “USPS Realtime Changes as of January 2nd”

StoreSecured will be operating on limited support hours from Monday December 20th – Friday December 31st. Live Chat Support will be available as follows below. Normal live chat support hours will resume on Monday January 3rd. Live Chat Hours PST Dec 20 7:00am-4:00pm Dec 21 7:00am-4:00pm Dec 22 7:00am-4:00pm Dec 23 7:00am-4:00pm Dec 24 8:00am-3:00pm Dec 27 7:00am-4:00pm Dec 28 7:00am-4:00pm Dec 29 7:00am-4:00pm Dec 30 7:00am-4:00pm Dec 31 8:00am-3:00pm The staff here at StoreSecured wishes everyone a wonderful Christmas … Continue reading “Christmas and New Years Holiday Support Hours”

This week is the Thanksgiving Holiday and StoreSecured will be operating on limited support hours from Wednesday November 24th – Monday November 29th. Live Chat Support will be available as follows below. Normal live chat support hours will resume on Tuesday November 30th. Live Chat Hours PST Wednesday November 24th, 7am-4pm Thursday November 25th, Closed for Thanksgiving Day Friday November 26th, 7am-4pm Monday November 29th, 7am-4pm The staff here at StoreSecured wishes everyone a wonderful Thanksgiving.

1:15pm PST We have been informed by our hosting provider that the downtime was a result of a failure in the load balancer. The load balancer is a small machine that manages all of the servers that we operate and decides where to send traffic, ie which server is the least busy. With it down no traffic could go anywhere. The load balancer has now been rebooted and is operating as normal. The load balancer has been diligently doing its … Continue reading “Unexpected Downtime Resolved”

UpdateMicrosoft did remove this warning within about 20 minutes of it going up. We have yet to hear from them besides the email we received saying they would review our site in about 2 business days. Original PostIf you are receiving an error upon going to the admin console please note that we are aware of this. The error states that the website may be unsafe. It appears that someone has apparently reported the site to Microsoft as unsafe which … Continue reading “Website Unsafe Warning Removed”