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Author storesecured Posted on September 2, 2010Categories NoticesThis weekend is the Labor Day Holiday and StoreSecured will be operating on limited support hours from Friday September 3rd – Monday September 6th. Live Chat Support will be available 7am-3pm PST on both days. Normal chat support hours will resume on Tuesday September 7th. The staff here at StoreSecured wishes everyone a safe and fun Labor Day.
Author storesecured Posted on June 30, 2010Categories NoticesThis weekend is the July 4th holiday and StoreSecured will be operating on limited support hours from Friday July 2nd – Monday July 5th. Live Chat Support will be available 7am-4pm PST on both days. Normal chat support hours will resume on Tuesday July 6th. The staff here at StoreSecured wishes everyone a safe and fun Independence Day.
Author storesecured Posted on June 21, 2010Categories NoticesAn error has been detected in the statistics compilation from approximately June 19th forward. Due to this issue we will be resetting all statistics back to June 19th temporarily in order to recompile the statistics for these days. We expect this issue to be resolved by the end of the day today and all statistics will be correct after that time.
Author storesecured Posted on May 24, 2010Categories NoticesSupport will be operating on modified hours for the memorial day holiday weekend. Friday May 28th 7am-3pm PST Monday May 31st Closed Normal support hours will resume Tuesday June 1st.
Author samraz Posted on May 7, 2010Categories Notices, Third Party Notices Leave a comment on Maintenance Notice from PAYPALLive Site Maintenance POSTPONED: The following activity originally scheduled for May 06, 10:30 PM PDT (May 07, 6:30 AM BST) has been postponed. We will update you once a new schedule has been determined. Sent May 07, 7:48 AM PDT by RP NOTIFICATION: The following activity has been scheduled. During this time Batch Processing via the SFTP interface (batch.paypal.com) will be unavailable. Sent May 04, 4:09 PM PDT by BR ——————————————————————————– We will be conducting maintenance activities from May 06, … Continue reading “Maintenance Notice from PAYPAL”
Author storesecured Posted on March 23, 2010Categories NoticesDid you know, its easy to switch to the new shipping system? Do you want to use the new shipping system but don’t want to have to recreate all of your shipping methods? Just place a support request asking to have your shipping transferred from the old to the new shipping area and we will transfer your current shipping methods for you. We still recommend that merchants review their shipping methods after the transfer but this will get you going … Continue reading “How to switch to the new shipping system”
Author storesecured Posted on March 22, 2010Categories NoticesWe regret to inform our merchants that from 12:30am – 8:30am this morning several StoreSecured merchants were experiencing shipping issues. This issue impacted only merchants who were using the OLD shipping system. During this time the system was incorrectly using the new shipping system for all merchants even those who had not chosen to use it. How can I tell what shipping system I am using? Go to shipping–>settings There is a box labeled Use new shipping system If this … Continue reading “Shipping Issue 3/22”
Author storesecured Posted on March 16, 2010Categories NoticesWe would love to hear your feedback on the new item pages. Our staff has worked hard to improve the load speed of the edit and search based on customer feedback that they were previously too slow.
Author storesecured Posted on March 15, 2010Categories Features, NoticesAdded the ability to copy existing tax rates and shipping methods. The copy allows you to create shipping rates and taxes that are similar to existing rates. To create a copy: Click on the edit link for the tax rate or shipping method you wish to copy Click on the copy link, located at the top right The existing rate will be copied, with the word copy added to the end Make any necessary changes to the new shipping method/tax … Continue reading “Added Shipping and Taxes Copy”
Author storesecured Posted on March 8, 2010Categories NoticesFrom March 8th-March 26th support will be open modified hours. Regular support hours will resume after March 26th. Modified Hours (March 8th-March 26th) Phone 7:00am – 1:00pm Mon – Fri Chat 7:00am – 6:00pm Mon – Fri Regular Hours (resumed after March 26th) Phone 8:30am – 2:30pm Mon – Fri Chat 6:00am – 8:00pm Mon – Fri All times are Pacific. Support requests and emails can always be submitted 24 hours a day.