Category: Third Party Notices

Important note for customers who use Authorize.net as the payment gateway. Between 11:49am and 12:26pm today 12/6, Authorize.net had severe slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 12:26pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 11:49am and 12:26pm pacific time on 12/6 for any duplicate … Continue reading “Authorize.net Performance Issues 12/6”

Important note for customers who use Authorize.net as the payment gateway. Starting at 8:35am today Authorize.net had several issues with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 1:27pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 8:35am and 1:27pm pacific time on 11/21 for any duplicate orders or orders with … Continue reading “Authorize.net Degraded Performance Issues 11/21”

The following is important only to our users who utilize the BluePay payment gateway. Starting 5/20 transactions to BluePay were affected by a BluePay DDOS attack that caused BluePay to make some changes to their website to stop the attack. These changes caused our transaction processing with BluePay to break. Transactions were still sent to BluePay but all transactions were met with errors. BluePay has since resolved the issue and transactions are now processing as of approximately 12:30pm Pacific time … Continue reading “Important Information for BluePay users”

Authorize.net is currently experiencing transaction processing issues and no transactions are being accepted by them at this time. Please note that this is an Authorize.net issue and not a StoreSecured issue. Authorize.net has posted on their status page at https://status.authorize.net/ and also on their twitter page that they are aware of the issue and are investigating. Currently all transactions to Authorize.net are returning errors. We recommend temporarily setting your gateway to None to manually capture credit card numbers if you … Continue reading “Authorize.net Currently Down”

Updated 5:00pm As of 4:00pm Authorize.net has resolved their issue and we are no longer seeing errors reported for transactions.  Please double check your transactions from Authorize.net from between 2:18pm-4:00pm. Original Post We are currently experiencing issues with Authorize.net transactions.  All transactions sent to Authorize.net are being returned with an error message stating that the data is not yet ready.   We expect this issue will be resolved shortly by Authorize.net and transactions will resume as normal.  There is nothing that … Continue reading “Authorize.net experiencing issues”

If you are a StoreSecured merchant who is using the MaxMind Minfraud system please note that MaxMind will be discontinuing the use of the old Score field at the end of this year in favor of the newer Risk Score.  If you have not already done so please set your Risk Score rejection score within your store setup.  Note that the Risk Score has been present in our system for many years but most of our merchants are not yet … Continue reading “Important Information for Maxmind MinFraud Users”

PayPal is currently experiencing problems with their instant payment notification service.  This is the service which tells websites such as us that an order has been completed successfully and paid.  Without these notifications the order status is unknown and the order will sit in the abandoned status.  PayPal is posting status updates regarding this issue at the following url: https://www.x.com/node/326838 According to PayPal the issue began January 27th at approximately 11:00pm PST and is still occurring.  They have indicated that … Continue reading “PayPal Site Issues”

We have been detecting sporadic issues with the Authorize.net payment gateway today 5/1.  Some merchants and/or customers are receiving errors during processing/crediting or capturing funds.  Please note that this is an Authorize.net issue and there is nothing that we can do at this time except to wait for them to correct it.   We are seeing errors from Authorize.net such as: Server returned error information for request The operation timed out The connection with the server was reset   You … Continue reading “Authorize.net Gateway Issues”