Category: Third Party Notices

We have identified the following issues that may be impacting some merchants: 1) Settlement and Daily Download Log reports generated for October 3 through October 7 may have incorrect starting and ending balance. We are currently working on regenerating the reports and will update this notification as the corrected reports become available on the sftp server and in Business Overview. 2) Incorrect starting and ending balance in Financial Statement. This issue has been resolved as of October 07, 7:00 PM … Continue reading “Paypal Notification”

Correction: Please note the correct start and end time for the maintenence. (Sent Oct 07, 3:31 PM PDT by KD) SCHEDULED MAINTENANCE DETAILS ——————– Service: Live Site Affected Product(s): – Order Management (IPN / PDT) – Masspay – Subscriptions – Recurring Payments Start Time: Oct 08, 10:50 PM PDT (Oct 09, 6:50 AM BST) End Time: Oct 08, 11:50 PM PDT (Oct 09, 7:50 AM BST) Our Technology team advises during this period some products and features may be temporarily … Continue reading “Updated Maintenance Notice from Paypal”

This notification is to inform you that the following issue has been resolved as of Oct 05, 7:48 PM PDT (Oct 06, 3:48 AM BST). (Sent Oct 05, 7:53 PM PDT by RP) EVENT DETAILS ——————– Service: Live Site During the time listed below you may have experienced the following: Merchants may have experienced delay in receiving some IPNs. Affected Product(s): – Order Management (IPN / PDT) Start Time: Oct 05, 6:55 PM PDT (Oct 06, 2:55 AM BST) End … Continue reading “Notice From PayPal Merchant Services”

Please be advised of the following FedEx updates: Production environment update for Sept. 19, 2009: Due to the corporate quarterly update, there will be a temporary service interruption from 9 p.m. to 12 a.m. CT on Saturday, Sept. 19, 2009. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® API Direct solutions will experience interruptions with their transportation, revenue and rating transactions. Customers using FedEx Ship Manager® Server will not be affected. From 9 p.m. CT … Continue reading “FedEx Planned Outage Notification”

Please be advised of the following important announcement from FedEx. Between July 13, 2009 and July 15, 2009, FedEx Ship Manager® API and FedEx Ship Manager® Direct customers may have been impacted by rating incidents which were caused by an issue with a hardware device. While the hardware device was not in a “failed state,” it was causing sporadic problems with the transaction stream. Please be assured that FedEx is taking this incident very seriously. We regret any inconvenience that … Continue reading “FedEx Outage Communication”

According to Wikipedias website we have found the following information regarding the current downtime: On July 2nd, 2009, the entire web infrastructure for Authorize.net (main website, merchant gateway website, etc) went offline a few minutes before midnight Pacific Time. None of the over 200,000 merchants who use Authorize.net payment gateway were able to process credit cards. Authorize.net’s main corporate office and their customer service were closed due to the July 4th holidays in the USA. Reports from their technical support … Continue reading “Authorize.net Status”

Please note that at the moment the Authorize.net gateway appears to be down and is not processing transactions. ================================================= Requests to capture funds are not able to connect to authorize.net The authorize.net website is down And credit card authorizations and deposits are also not being accepted at this time ================================================= We have no further information from Authorize.net at this time.  Please contact Authorize.net support for further information and an estimated time to fix the issue.  You may wish to also … Continue reading “Authorize.net gateway appears to be down”

Checkout by Amazon is having a webinar to introduce potential clients to their service.  If you are interested the details and a signup link are below. ================================================= Checkout by Amazon: Inviting Amazon customers to shop on your site Wed, Jul 15, 2009 10:00 AM – 10:45 AM PDT Registration Web Link: https://www1.gotomeeting.com/register/791565481

Please note that the following message is from FedEx. Production environment update Due to the corporate quarterly update to the FedEx production environment, there will be a temporary service interruption on Saturday, June 13, 2009 from 9 p.m. CDT to 3 a.m. CDT Sunday, June 14, 2009. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the production environment. Please ensure that your appropriate team members are … Continue reading “FedEx Quarterly Update Downtime”