PCI Compliance and TLS 1.0 Update

Posted on June 1, 2018Categories Uncategorized

Effective June 16th, 2018, StoreSecured will be turning off our support for TLS 1.0.    We are doing so to comply with the latest PCI standards which require that support for TLS1.0 is disabled by June 30, 2018 at the latest.   Potential Issues Please note that if you or your clients have very old browsers this may mean that you are no longer able to use the StoreSecured website’s in secure mode unless the browser is upgraded. How to check … Continue reading “PCI Compliance and TLS 1.0 Update”

Authorize.net Performance Issues 8/15

Posted on August 15, 2017Categories Uncategorized

Important note for customers who use Authorize.net as the payment gateway. Between approximately 9:30am and 12:30pm today 8/15, Authorize.net had several periods of slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal that occurred during this time for any duplicate orders or orders with payments that StoreSecured did not receive notice … Continue reading “Authorize.net Performance Issues 8/15”

New Feature — Export to Stamps.com

Posted on October 18, 2016Categories Features, Uncategorized

StoreSecured now supports the ability to export order information in the Stamps.com format for easier printing and management of shipping label generation.  This is a beta feature that we hope to gather feedback from merchants   To enable this feature please visit General–>Other Settings Check the box at the very bottom labelled Enable Stamps.com Hit Save Once Stamps.com is enabled a new Export button will be shown on the orders screen.  The button text is Export to Stamps. When this … Continue reading “New Feature — Export to Stamps.com”

Live Chat/Support Ticket Issues

Posted on January 29, 2016Categories Third Party Notices, Uncategorized

The third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days.  We have expected it to be fixed relatively quickly but this is still an issue.  Because of these problems we cannot activate live chat and merchants cannot submit new support requests and may have problems with the admin logout as well since it attempts to log you out of the help system. We expect a resolution shortly … Continue reading “Live Chat/Support Ticket Issues”

New Feature: Recently Viewed Items

Posted on January 5, 2016Categories Uncategorized

We now support the ability to show a shopper their most recently viewed items on the view cart page.  There is also a new linkable page recently_viewed_items.asp that will show a shoppers entire list of most recently viewed items. The recently viewed items page can be added to any navigation bar or as a manual link. To enable the recently viewed items to appear on the view cart page go to General–>Cart Settings Find the field labelled Show Recently Viewed Items … Continue reading “New Feature: Recently Viewed Items”

15 mins Unscheduled Downtime

Posted on December 29, 2015Categories Notices, Uncategorized

At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function.  The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As of approximately 1:15pm PST all sites and the backend are again operating as normal. We are currently investigating the cause of the needed reboot.  We are … Continue reading “15 mins Unscheduled Downtime”

New Help System

Posted on August 29, 2013Categories Uncategorized

StoreSecured has launched a brand new help system for our clients.  This system will combine our previous support requests, email, chat and knowledge base into one unified tool.  All support going forward will be done through the new system. You can access the help system several ways: Click on the Get Help Button at the top of the store management interface (takes you to thehelp home page already logged in) Go to My Account–>Support Requests–>View/Edit (takes you to a list … Continue reading “New Help System”

USPS Service Name Changes

Posted on July 30, 2013Categories Uncategorized

Important information for merchants who using USPS real time rates.   Effective Saturday night USPS changed the rate names for several of their standard services.  If you are excluding USPS rate names from display and using USPS real time rates you may need to update your exclusions for the new names.

In Loving Memory of Cheryl

Posted on April 28, 2010Categories Uncategorized 11 Comments on In Loving Memory of Cheryl

To all of our merchants who have had the chance to speak to support via phone or even chat you may have come to know and love Cheryl.  I am sad to report that Cheryl passed away in her home early this week of apparently natural causes.   Cheryl worked diligently to provide excellent support to all merchants of StoreSecured.  She considered many of our merchants to be her friends.  She was a hard worker, a great friend and she will … Continue reading “In Loving Memory of Cheryl”