How to change the FTP password

In light of all of the recent password changes for the admin and email areas we have had some customers also ask about changing their FTP passwords to also be strong passwords.  FTP passwords can be changed from My Account–>Change FTP Password.  Only the main store admin can access this page and you must know your existing password in order to make the change.  We highly recommend that all users ensure that the FTP password meets the standard password complexity requirements to ensure comprehensive security for your account.

If you do not currently use FTP or do not know what your FTP password is you can visit General–>FTP to request that your password be emailed.  Even if you do not use FTP this is important because it is another way to access your store.