Important Information for BluePay users

The following is important only to our users who utilize the BluePay payment gateway.

Starting 5/20 transactions to BluePay were affected by a BluePay DDOS attack that caused BluePay to make some changes to their website to stop the attack. These changes caused our transaction processing with BluePay to break. Transactions were still sent to BluePay but all transactions were met with errors. BluePay has since resolved the issue and transactions are now processing as of approximately 12:30pm Pacific time today 5/26.

We recommend comparing transactions in your BluePay gateway account to your StoreSecured account during this time. There may be charges which BluePay approved but StoreSecured is not aware of. These would show as abandoned orders which you can manually complete. There may also be possible double charges if a customer tried many times to complete an order.