Merchant Action Requested – DNS Change

**Merchant Action Requested for Custom Domain Names**
If your store uses a custom domain name, for instance the following instructions apply to you.

If your store is only available at a subdomain, for instance, or the below information does NOT apply.

In order to take full advantage of the planned upgrades and for a more seamless transition we urge all customers who are currently using Rackspace nameservers to update your domain nameservers.

If your current domain nameservers are:

Change the domain nameservers to:

ONLY the two CloudFlare name servers should be present. All other nameservers must be removed.

Your website will not experience any downtime when you change your nameservers.

How do I change nameservers?
Nameservers can be changed at your domain name registrar, ie the company who you pay your yearly domain name fee to. Some examples of domain name registrars are network solutions and godaddy.

Why do I need to do this?
We are transitioning all merchants who use the Rackspace DNS to Cloudflare DNS for their advanced zone apex management and traffic protection. The Rackspace DNS is older and does not provide the necessary support and automated management. All sites WILL continue to function even if the change is NOT made but we will be unable to automatically route your shoppers to the least busy server.

What is CloudFlare?
CloudFlare offers regular DNS services along with traffic acceleration, DDOS protection and a worldwide CDN. As part of the DNS switch we will also activate CloudFlare’s advanced features on your site. You can read more about Cloudflare at
Cloudflare Service

Special notes and considerations
If you use your domain name for any services outside of StoreSecured, ie 3rd party email or websites please let us know so that we can ensure your setup is correct for the switch over.

If you have any questions, comments or concerns please contact support at, we would be happy to help.